Frequently Asked Questions
Answers to commonly asked questions about our service, payments, and more.
Residential
For your convenience, we do accept credit card payments. Beginning February 1, 2021 to cover the additional costs incurred, a 2.5% surcharge will be added to your same-day COD bill; clients with invoice terms will have a 3.5% surcharge added to their bill, at the time of invoicing.
We know your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give us at least 2 hours notice for local calls, or 4 hours notice for non-local calls, if you need to cancel an appointment. If the proper notice is not given, and your appointment is not rescheduled within 24 - 48 hours, you will be charged a $40 cancellation fee. Thank you for understanding.
Medical
For your convenience, we do accept credit card payments. Beginning February 1, 2021 to cover the additional costs incurred, a 2.5% surcharge will be added to your same-day COD bill; clients with invoice terms will have a 3.5% surcharge added to their bill, at the time of invoicing.
